Shipping & Returns
All our deliveries are carbon neutral 🌿
UK Wide shipping via DPD
- Standard Delivery (3 - 5 working days) | £6.99
- Premium Next Day Delivery (Order before 2:00pm) | £8.99
Next Day Delivery:
Order before 5:30pm for next day delivery. This excludes bank holidays and weekends.
For example, if you place an order on Wednesday before 5:30pm, we will aim to send your parcel out that evening to arrive on Thursday. If you place an order on Saturday your order will be shipped on Monday to arrive Tuesday.
If in 3 working days your order has still not arrived, please get in touch with our customer service team at firstname.lastname@example.org with your order number and we will sort this for you.
Outdoor Plant Delivery:
We currently operate a 121 ordering process with all our outdoor plants. Please allow 7-10 working days for delivery. We purchase these plants from the grower once your order comes through to us so that you have the best quality plant arriving at your door. If you purchase your outdoor plant alongside other items, you will be contacted by our Customer Happiness team to enquire if you would like them shipped separately or together. We will always endeavour to send your plant out as quickly as possible.
We always send your plants & pots to you on a next day delivery service so the plants spend the least amount of time in darkness as possible. Once they leave our studio you will receive a notification from our delivery partner so you can track your parcel.
We deliver nationwide throughout the UK, with the exceptions of the Scottish Highlands, the Islands of Scotland, Northern Ireland, the Isle of Man, the Scilly Isles and the Channel Islands. Any order put through with a delivery address in these regions will be cancelled and refunded. We apologise for any inconvenience this may cause.
Tracking Your Parcel
Our delivery partner will email you with an hour-long time slot on the morning of your delivery, and the opportunity to leave instructions for the courier - such as "leave in a safe place" or "deliver to a neighbour".
We recommend always following the tracking link and changing your preferences to ensure that your plant is not returned to a depot or left in the box longer than it needs to be. Leaf Envy cannot take responsibility for lost orders once delivered to your safe space.
Returns & Damages
Plants and pots are fragile, and occasional damages are inevitable despite our efforts. If your plant or pot arrives damaged, please email email@example.com within 14 days of receiving your order. Please include your order number, a photograph of the damage with the exterior packaging and delivery label visible, and we'll take care of you. If your damaged plant or pot is no longer in stock, we will refund you or offer a replacement.
Due to the perishable and delicate nature of plants, we cannot accept returns outside of damages. As with all living things, the appearance of the plant on the website may differ slightly to the one delivered since there may be some natural variation to the plant as every plant is unique and their growth is seasonal.
If you are looking to return your pot, you'll need to cover the return shipping costs. Email us at firstname.lastname@example.org with your order number and let us know you’re returning the item and we will process your refund as soon as we receive the item in the condition we sent it out.